Technology — Service Management Solution with AI

BMC Announces Cognitive Service Management Solution with AI, Machine Learning, and Predictive Capabilities

Machine Learning Nokia Bell Labs Service Management Solution with AI

BMC Announces Cognitive Service Management Solution with AI, Machine Learning, and Predictive Capabilities

BMC Announces Cognitive Service Management Solution with AI, Machine Learning, and Predictive Capabilities NEW YORK – BMC EXCHANGE NYC –  2017 – BMC today announced a partnership to seamlessly integrate AI technologies from IBM Watson, a leading AI platform for business, into BMC’s leading IT Service Management solutions for the digital enterprise. IBM Watson Conversation and Discovery capabilities enable service management teams to deliver a better service experience to employees across multi-cloud environments, using chatbots to simplify and enhance employee self-service. Watson technology also delivers speed and increases the accuracy of ticket classification and resolution, enabling agents to spend less time on...

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